Terms & Conditions

Packaging & Delivery

Orders in England, Scotland and Wales

Postal Rates

UK Orders

We use Royal mail next day delivery by 1pm for parcels weighing less than 2kg. This is a signed for service.

We use Royal Mail CRL 24 for parcels over 2kg in weight, this service advises that parcels will arrive by 5.30pm next day, but it is not guaranteed.

All parcels are marked “fragile” and with a label advising "URGENT-LIVING CREATURES-HANDLE WITH CARE"

The postal charge for this UK orders is £10 during the warmer months and £12 in the winter months for all orders, no matter what size the order is. This covers the cost of delivery and the cost of the packing materials. In cold periods a heatpack will automatically be added at cost.

We post to UK addresses every Wednesday, Thursday and Friday (arriving next day by 1pm). We will prioritise earliest received orders first. If a particular packing day is full, your order will be moved to the next appropriate packing day and you will be advised by e mail when your order will be sent. Delays may occur if the temperature overnight is expected to be too cold to send stock......... this can happen at the last minute and is outside our control..........please bear with us in such circumstances, and you will be notified about the delay by e mail.... no guarantee!

Tracking numbers are provided by Royal Mail when parcels are sent for delivery next day by 1pm. CRL24 post service does not offer a tracking service, but parcels should be delivered next day by 5.30pm and are signed for on delivery.

Stock Arriving Dead or Damaged

If stock arrives dead or damaged we will give a full refund for the value of the stock sent, but not for the postage costs.

If this occurs, which relates to about 2% of stock sent out, please advise us immediately by e mail that the stock has arrived dead or damaged together with a photo of the dead invertebrate.

We will then either refund for the dead stock, or, if another postage charge is paid, we will replace free of charge in the next post run where stock is available.

We will not entertain any claims for dead, dying or injured stock if not advised to us, with photographic proof, within 24 hours of being delivered.